The Future of Voice Communications

As an industry, telecommunications has historically been an innovation lagger. Major innovations happen slowly and are usually due to major shifts in related industries like infrastructure and information technology. For example, one of the greatest innovations of recent was Voice over Internet Protocol (VoIP), which resulted from advances in computing speed and bandwidth. I believe that there is a shift occuring. With the advent of smart phones and apps, the pace of technological innovation is increasing in voice communications.
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Actually Listen To What Your Salespeople Are Saying

You have spent hundreds of hours and countless dollars making sure your advertising strategy is sound. Hopefully, you are tracking the results both online and off. You are driving a good amount of traffic to your website and your phone rings pretty steadily. But could you be closing more sales? If you had 100 calls last month but only 10 new customers, do you have good insight into the factors that limited your conversion rate? Recording your calls is a simple and fast way to gain more perspective into what is causing you to lose phone sales. Are your salespeople telling your customers the wrong information? Does your customer service team need more sales training? Are people asking for products or services you don't have? Read more »

Using Click2Call to reduce website abandonment and increase conversions.

Most web pages have a “Contact Us” form that allows users to enter their name, email address and phone number for a salesperson to follow-up with them, but as we all know, the follow-up process can be slow and frustrating for the potential customer. And what happens while the prospective customer is waiting on your response? You guessed it; they’re probably continuing to browse amongst your competitors’ websites, further decreasing the odds that you’ll convert the lead into a sale. But what if there was a way to address this problem, helping you to:

• Reach leads before your competitors
• Reduce page abandonment
• Generate more leads
• Close more deals
• Increase overall conversions

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