Celebrate Customer Service Week With Us

Every October we take time to celebrate those who provide customer service. Being a company that strives to provide the very best service in the industry, we make a really big deal about it. Our agents (along with many customer service providers across the country) are all recognized during the first full week of October (this year from 10/3 – 10/7) for their commitment to serving customers.

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Why Pay for Advertising? Engage Customers on Social Media Instead

This time we are trying something new. I hope by now you have heard about the new feature we launched last week called Caller Insight. We just launched a social media contest for our customers, their friends, their friends' friends, etc.

Our hypothesis: Satisfied customers are the most valuable source of referrals and leads.

Our experiment: Get customers to spread the word about our new Caller Insight feature via social media.
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Making smarter business decisions with demographics!

Imagine being a mortgage company and having the ability to follow up with a lead knowing the balloon payment on their interest-only mortgage is approaching soon. Or maybe you own a jewelry store and want to target more repeat business from affluent, married couples. Whatever your application, demographics can help you to more effectively:

• Qualify leads
• Understand your existing customers
• Identify new markets and strategies
• Evaluate new business opportunities
• And so much more!

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